Important Update on E-mails at Wizard
At 10h00 on Friday a corrupt file on one of our mail servers shut-down a vast proportion of the Wizard email addresses. To address the issue, our technical team worked throughout the weekend to restore all the servers.
Our e-mail is operational again however we are assessing the exact effect of the downtime.
Please see below for the possible impact this may have had on you:
- If you have not had a reply to a mail you sent after 10h00 on Friday, it is possible this mail has not yet been restored. Please resend this email so we can assist in this regard.
- Layout and approvals could not be sent from the system, all of these will be resent this morning, please approve them ASAP to avoid any production delays.
- If you placed an order but did not get the SO confirmation, please go to Order Tracking on the website to check the details of the order.
- There was no impact on any orders placed on Friday, all orders placed have been processed as normal. The only impact might be that you didn’t receive a confirmation email.
We apologise for the inconvenience and assure you that we will do our utmost to minimise and avoid any effect this might have on your business.
Thank you for your understanding.